Frequently Asked Questions

Everything you need to know about our sterile water, ordering, and shipping.

Product Questions

What is sterile water?

Sterile water is sterile water designed for multi-use access. The vial can be accessed multiple times over a 28-day period.

What is the difference between sterile water and sterile water?

Sterile water for injection is intended for single use — once accessed, it should be discarded. Sterile water is designed for multi-use access and can be used over a 28-day period.

What is phosphate buffered saline (PBS)?

Phosphate buffered saline is an isotonic buffer solution that maintains a stable pH of 7.4. It contains a balanced mix of sodium chloride and phosphate salts — a reliable, everyday buffer solution.

What sizes do you offer?

We offer sterile water in 10mL and 30mL vials, and phosphate buffered saline in 10mL vials. Each product is available as a single vial or in multi-pack configurations (5-pack, 10-pack, and 25-pack) with increasing per-unit savings.

How should I store sterile water?

Store at controlled room temperature between 20°C and 25°C (68°F – 77°F). Keep away from direct sunlight and do not freeze. Once a vial has been accessed, use the remaining contents within 28 days using proper aseptic technique.

Where are your products manufactured?

All of our products are manufactured in the United States in facilities that adhere to strict quality control standards.

Ordering Questions

Do I need an account to place an order?

No. We offer guest checkout for your convenience. You can also create an account at checkout to track orders and save your information for future purchases.

What payment methods do you accept?

We accept all major credit cards including Visa, Mastercard, American Express, and Discover.

Do you charge sales tax?

No. We do not charge sales tax on any orders.

Can I cancel or modify my order?

If your order has not yet shipped, we can usually accommodate changes. Contact us as soon as possible at hello@thebacwaterstore.com with your order number.

Do you offer bulk or wholesale pricing?

Yes. We offer custom pricing for orders of 200+ vials. Visit our Wholesale page to submit an inquiry.

Shipping Questions

How much does shipping cost?

Standard shipping is free on all orders within the United States. No minimum purchase required.

How fast will my order ship?

Orders placed before 2:00 PM Pacific Time, Monday through Friday, ship the same business day. Orders placed after the cutoff or on weekends ship the next business day.

Do you offer expedited shipping?

Yes. Expedited shipping options are available at checkout. Expedited orders placed before 2:00 PM PT will be dispatched the same day.

Do you ship internationally?

We currently ship within the United States only. Contact us for international inquiries.

How will I know when my order ships?

You will receive a shipping confirmation email with a tracking number as soon as your order is dispatched. You can use the tracking number to follow your package in real time.

Returns & Refunds

What is your return policy?

We offer a 30-day satisfaction guarantee on all unopened products. See our Refund & Returns Policy for complete details.

What if my order arrives damaged?

Contact us at hello@thebacwaterstore.com with your order number and a photo. We will send a replacement or issue a full refund — no questions asked.

Can I return an opened vial?

We cannot accept returns on opened vials once the seal has been broken.

How long does a refund take?

Refunds are processed within 5–7 business days. Your bank may take an additional 5–10 business days to post the credit.